Pet Drugs Online Reviews

Always a good service have been with b for years

I placed an on-line order with Pet Prescription and subsequently received an email to say the item was not in stock. It stated I could cancel the order which I immediately requested they do. I needed the item fairly urgently and managed to source elsewhere expecting they would cancel the order as they have indicated but despite a further attempt which they also indicated they have on record to cancel the order the next thing I get is DPD giving a delivery slot. I phoned Pet prescription and they said there was nothing they could do and I would have to pay to get the item returned to them through no fault of my own in order to get a refund!

Poor service I’m afraid and there are much better outlets out there in my opinion.

Disappointing experience.

EDIT: Following eventual follow up on my e-mail strings a much more considered representative made contact and saw the validity of my points made and agreed to arrange collection of the cancelled order. Common sense finally prevailed and for this particular representatives’ due care I am grateful so have upped my rating to reflect this.

I have just had a delivery of insulin that was held up during the week by my vet. I took a picture because not only was it so well packaged, it arrived as promised. I was worried sick due to the delay from my vet but also because there was talk of a postal strike next week. So I can't thank you enough. Its a pity there was not the option to show a picture but I'm sure other insulin customers appreciate the professionalism of this company. Well done!

I ordered on Wednesday and my order was dispatched the following Monday, received on Tuesday, I am not impressed!
For a company that deals in pet prescription medications, the majority of which will be needed asap, this is not acceptable and I will not be using again.

I ordered some medication and was asked for another photo of the prescription. I sent that over and then sadly my dog passed away so I cancelled the order (twice). Despite this they still sent it out to me! I returned it following all the instructions and they claim they never received the item back and never refunded me. Thoughtless and greedy company, will never use again

Took my order, didn't like the photo I submitted of my pets tablets that I was trying to order. They said over email I would get a full refund because they decided not to send my order out. Have only received a partial refund been over a week and they haven't emailed back. Would not recommend.

Uploaded my pet's prescription and paid for the medication well over a week ago and it has still not be updated or dispatched despite it stating approx 2 days turn over on their website. This wouldn't be half as frustrating if you could actually speak to them to clarify what is going on! I've been trying to contact them to no avail. Really bad customer service considering my dog is totally dependent on this medication. Email has gone unanswered, cannot DM via social media and the promised call back on their forever busy phone lines has yet to materialise. Perhaps employ more staff as animals are depending on you!!

First class service

Always received a great service and even when had to call the customer service is great, receive goods in a great condition and on time

Splendid service as usual.

First class service saved a fortune on veterinary charges even paying for prescription charges. Well done .we love our dog's but pockets are,not endless in love &care (down to 6 rescues )frank kemp

Had a few hiccups, but back on track. Overall happy

Excellent efficient fast service.
The customer service team are great.
They listen and deal quickly with any issues that arise.
Thankyou

I made my order on 20th april
Ive been a repeat customer for some time...today is 10th of may..the vets gave me my meds on friday 6th of may when my dog went downhil through lack of medication for over a week 2 weeks after you took my money
I was promised on thursday id get them by courier
Still waitin wed tomorrow
Any chance of a refund
My dog died today
Sat 14th of may....no refund and no tablets
You were quick enough to take my money when i made the repeat order on a repeat prescription...i just cant understand why you cant or wont deal witj your emails after youve taken a persons money then leave them without...

Ordered a week ago tomorrow. Said 99% of deliveries were made within 2 working days. My cat is now going without medication. I’m not happy at all with this service and wondering if it’s a scam. First time I’ve ordered from them.